Faq Help Center
Find quick answers to the most common technical and purchasing questions about our pulse jet valves and services.
Warranty Program
Our warranty covers material and workmanship defects. Pulse jet valves are covered for 1 year, and diaphragm repair kits for 3 months, from the date of dispatch. This ensures your investment is protected from the moment it ships.
Contact Us Promptly: Email your claim directly to our support team within the warranty period.
Provide Essential Information: Include your order number, product model, and a clear description of the issue.
Submit Supporting Evidence: Attach photos or videos clearly showing the defect, as well as any relevant technical reports from your maintenance team.
Our Assessment: Our engineering team will review the claim and typically respond with a solution or further instructions within 3-5 business days.
We offer flexible global shipping solutions to match your needs:
Sea Freight: The most economical choice for high-volume and heavy orders.
Express Courier: Ideal for samples and urgent orders via DHL, FedEx, or UPS.
Air Freight: A cost-effective balance of speed and value for larger shipments.
Due to financial regulations, refunds are generally unavailable. Please verify all order details before payment. For any product issues, we will provide a replacement or other appropriate solutions.
No. Our “Free Shipping” offer applies only to the initial delivery of qualifying orders. Return shipping costs are the responsibility of the customer, unless the return is due to a verified error or defect on our part.
Yes, we specialize in OEM services and welcome custom specifications.
For pulse jet valves, to ensure perfect compatibility and performance, we strongly recommend providing both detailed product drawings and a physical sample for reference alongside your specifications.
For diaphragm repair kits, we can adapt to your provided drawings, material requirements, and technical standards.